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Serving customers better by integrating digital solutions into health and protection claims management
May 2 @ 10:00 am - 11:00 am
Technology solutions are almost always offered as complementary to traditional care pathways involving end-to-end human interventions.
Digital healthcare solutions have always struggled with utilisation- a major part of the reason is linked with their placement in the care pathways. The clinically rigorous and regulated digital health applications have the potential to be a standalone prevention and early intervention in the care pathways.The state-of-the-art technology solutions powered by responsible Artificial Intelligence can help us deliver care anthropomorphically, using Conversational AIs and Virtual Reality.
The creative design of the care pathways blending digital and human interventions (whilst staying compliant with NICE guidelines) can lead to high-quality care available at the earliest. But how do you produce an app which radically changes the standard clinical pathway providing immediate access at low cost?In this session, we shall take mental health care offerings as a case study to explore how we can build and place digital solutions in the care pathway/offering to obtain positive results.