The 2017 AFM conference and AGM was held on 16 and 17 October, at the Crowne Plaza Stratford-upon-Avon. The theme of this year’s event was “Our customers, our future”, and during the event we explored the subject via a wide range of case studies and insights into how mutual and not-for-profits are successfully growing their business by a focus on the best interests of the customer.
Slides and papers launched during the conference are available to download:
| Session | Presentation | Other |
| Wider landscape for mutuals | Frank Field MP (no slides)
Ed Mayo, Coops UK: top five issues for coops Keith Wade, Schroders: economic landscape J Haward, Independent Audit: board culture |
|
| Benefits to the welfare state of mutuality | OAC slides | Paper |
| Implementing PRIIPs and KIDs | Zenith acturial slides to follow | |
| Benchmarking SFCRs | SDA LLP slides | |
| NEW AFM Guide to GDPR | working group slides | Guide |
| Making Insurance more customer centric | Anthony Hilton (no slides)
Heloise Rossouw, WTW: customer centric insurance Iain Clark, British Friendly: mutual benefits Peter Westall (Midcounties Co-operative): using values to drive service |
|
| Our customers our future | Cary Wakefield: changing customer needs
Julian Wells, Whitecap: fintech strategy Jason Whyte, EY: robo-advice Damian Stancombe, Drumroll Creative: workplace well-being |
|
| Managing your cybercrime risks | Sheila Pancholi, RSM | |
| Alternative Investments for mutuals | Slides from LGT Vestra, Investec and Schroders |
Slides from the AGM are attached here. For a more detailed account of AFM activities in 2016/17, see our Operational Report. Minutes of the AGM are published here.
We’ve selected here some photos from the conference. A full set of photos can be downloaded via this link.
For more information on the event, see: https://www.regonline.co.uk/afmconference2017