The 2017 AFM conference and AGM was held on 16 and 17 October, at the Crowne Plaza Stratford-upon-Avon. The theme of this year’s event was “Our customers, our future”, and during the event we explored the subject via a wide range of case studies and insights into how mutual and not-for-profits are successfully growing their business by a focus on the best interests of the customer.
Slides and papers launched during the conference are available to download:
|Wider landscape for mutuals||Frank Field MP (no slides)
Ed Mayo, Coops UK: top five issues for coops
Keith Wade, Schroders: economic landscape
J Haward, Independent Audit: board culture
|Benefits to the welfare state of mutuality||OAC slides||Paper|
|Implementing PRIIPs and KIDs||Zenith acturial slides to follow|
|Benchmarking SFCRs||SDA LLP slides|
|NEW AFM Guide to GDPR||working group slides||Guide|
|Making Insurance more customer centric||Anthony Hilton (no slides)
Heloise Rossouw, WTW: customer centric insurance
Iain Clark, British Friendly: mutual benefits
Peter Westall (Midcounties Co-operative): using values to drive service
|Our customers our future||Cary Wakefield: changing customer needs
Julian Wells, Whitecap: fintech strategy
Jason Whyte, EY: robo-advice
Damian Stancombe, Drumroll Creative: workplace well-being
|Managing your cybercrime risks||Sheila Pancholi, RSM|
|Alternative Investments for mutuals||Slides from LGT Vestra, Investec and Schroders|
Slides from the AGM are attached here. For a more detailed account of AFM activities in 2016/17, see our Operational Report. Minutes of the AGM are published here.
We’ve selected here some photos from the conference. A full set of photos can be downloaded via this link.
For more information on the event, see: https://www.regonline.co.uk/afmconference2017