Mutual organisations are owned by their members – usually their customers. Like a shareholder owned organisation, their focus is on delivering the best results for their owners. However, whereas with shareholder owned organisations that means extracting money out of the organisation in the form of dividends, for a mutual this means retaining profits within the organisation.
This section of our website is dedicated to the owners of mutuals. We provide more information about what a mutual is, the history of the sector and the rights of members as owners of their mutual. There are also videos of people talking about their mutual and some stories about typical members of mutual organisations.