New infographics on the needs of elderly and vulnerable customers
AFM launches the first three is a series of new infographics on the needs of elderly and vulnerable customers
To support a series of workshops provided for AFM members in recent months, and in conjunction with the branding agency and AFM Associate member Let's Talk Ageing, AFM has sponsored the development of a series of new infographics.These can be downloaded and pinned up in the office to help members identify the particular needs of more vulnerable and elderly customers, and how they can best support them.
The first three infographics cover:
- facts about the ageing population
- health and wellbeing of elderly people
- the scale of UK vulnerability
In addition, at the request of members we have produced a draft Vulnerability Policy, that members can adapt to summarise the way they work with vulnerable customers.