Suppose an organisation could focus on maximising happiness for customers and employees

Suppose an organisation could focus on maximising happiness for customers and employees

… rather than maximising share price and the dividend, what would that organisation look like and how could it make this a virtue?

This article was produced using AI tool Notion AI, and is one of a series we are developing (see: What does FCA’s Consumer Duty mean for NEDs?).  The article was generated by posing the initial question, and a number of follow-up questions, as shown in the text; otherwise, no changes have been made to the text, even to correct the- what I consider annoying- ubiquitous spelling of words with z’s rather than s.  If you have any comments, please contact the human collaborator, [email protected].

An organization that prioritizes the happiness of its customers and employees over profits would look vastly different from the traditional corporate model that prioritizes profit maximization. Such an organization would focus on creating a positive and supportive work environment that fosters employee satisfaction and well-being. This could involve offering competitive salaries and benefits, opportunities for career development and growth, and a culture that values employee input and feedback…

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